Service Plans for Winery Clients

Our business model is B2B (Business to Business) and is to support winery clients on contract with us (A). The winery is our client; our mission is to provide a frictionless user experience to get wines fully compliant and delivered to their customers worldwide. The most critical part of our services is not shipping but using our technology to do proper Intl DTC Compliance with priority support. 

Two options

For wineries to utilize our well-established Intl DTC Channel to grow sales significantly. 

(A) Monthly Subscription: Sign a contract with one of the three plans (pay by invoice). P1 support.

(B) Pay-Per-Order Surcharge: 10% of the wine order value (with a $300 minimum pay by credit card up-front), in addition to our standard service fees. Not on contract. P2 support.


Monthly Subscription

Starting May 1, 2022, we are rolling out updated Service Plans for winery clients. Our current contracted clients are grandfathered in their existing contracts up to two years from signing.

Why?

We are confident that any committed winery clients will benefit from our services—as the trusted partner to grow sales using the Intl DTC Channel. We help over 200 ultra-premium wineries to 50 global markets each year, with ~$5M and increasing annual total export value. 

Gliding Eagle's three core values

  1. We single-mindedly focus on Intl DTCCompliance & Delivery.
  2. We enable winery clients to grow sales.
  3. Our technology creates a frictionless user experience.

Solve two practical problems

  1. The winery staff can easily say "Yes" to Intl customers for getting wines home.
  2. We make the cross-border delivery process frictionless—easy and no drama.

Plans


Standard Plan

Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance and Delivery to 50+ destinations.

Based on Winery's Accumulated Intl DTC Revenue (ADR)

  • ADR < $10K: Discounted rate at $100/m
  • ADR > $10K: Standard rate at $250/m

(1) Service Level Agreement

  1. Priority 1 Support: by email and dedicated phone; typical response within one business day.
  2. Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
  3. During the busy months (March, April, October, November, and December), add one additional day for response time.
  4. Pickup: Free. Typically every Friday.
  5. Rush order: Free; typically one business day turn-around.

(2) Staff Training

  • Once a year, via Zoom or in-person.
  • Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.

Plus Plan

Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance & Delivery to 50+ destinations.

(1) Service Level Agreement

  1. Priority 1 Support: by email and dedicated phone; typical response within one business day.
  2. Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
  3. During the busy months (March, April, October, November, and December), add one additional day for response time.
  4. Pickup: Free. Typically every Friday.
  5. Rush order: Free; typically one business day turn-around.

(2) Staff Training

  • Twice a year, via Zoom or in-person.
  • Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.

(3) Data Reporting

  • To receive up to 5 user accounts with access to Eagle View cloud-based software.
  • Access to historical Intl DTC customers, orders, and shipment tracking reports.
  • For any export compliance reporting, including the California State Board of Equalization's audit on wine exports.

(4) Intl Release and Channel Opportunities

  • Exceptional support for processing winery releases.
  • Access to cross-border eCommerce opportunities with our global partners in China, Japan, the UK, etc.
  • Direct support for API-based system integration with major eCommerce platforms for quotes and order automation.
  • Connections to any interested foreign buyers.


Enterprise Plan

"Resident Expert for Intl DTC." 

We provide the highest attention and partner support. It is designed for enterprises with three or more winery properties to utilize our specialized knowledge to expand the Intl DTC business significantly.

Enjoy using our award-winning services with a frictionless user experience for Intl DTC Compliance & Delivery to 50+ destinations.

(1) Service Level Agreement

  1. Priority 1 Support: by email and dedicated phone; typical response within one business day.
  2. Ship-out within two business days after order information is verified. The ship-out date on Monday, Tuesday, and Friday.
  3. During the busy months (March, April, October, November, and December), add one additional day for response time.
  4. Pickup: Free. Typically every Friday.
  5. Rush order: Free; typically one business day turnaround.

(2) Staff Training

  • Twice a year, via Zoom or in-person.
  • Staff training is the most effective way to prepare the winery staff to confidently say "Yes" to foreign buyers.

(3) Data Reporting

  • To receive up to 5 user accounts (per winery property) with access to Eagle View cloud-based software.
  • Access to historical Intl DTC customers, orders, and shipment tracking reports. 
  • For any export compliance reporting, including the California State Board of Equalization's audit on wine exports.

(4) Intl Release and Channel Opportunities

  • Exceptional support for processing winery releases.
  • Access to cross-border eCommerce opportunities with our global partners in China, Japan, the UK, etc.
  • Direct support for API-based system integration with major eCommerce platforms for quotes and order automation.
  • Connections to any interested foreign buyers.

(5) "Resident Export" Support

  • Customized services to build Intl DTC cross-border eCommerce solutions.
  • Customized services for eCommerce technology integrations, i.e., API connections, operation alignment, etc.
  • Priority support for revenue opportunities, i.e., corporate gifting, virtual tasting events, etc.

Terms and Conditions

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