How do I contact you?
Support Priorities
Our business model primarily supports winery clients on contract with us (Gliding Eagle Winery Network). We are happy to support others on a best-effort basis.
We are focused because our team is unique in the wine industry, specializing in multi-language support and knowledge in filing compliance with over 50 Customs globally using our technology.
- Priority 1: Winery clients on monthly subscription contracts. Email and phone support, typically within one business day. The ship-out time is typically within 2 business days after we receive the wines and confirm the order info.
- Priority 2: Wineries and merchants using our Intl DTC App software. Best effort support via email only, typically within 2-3 business days. The ship-out time is typically within a week after we receive the wines and confirm the order info.
- Priority 3: Private customers. Best effort support via email only, typically within 2-4 business days. After P1 & P2 are completed, we will process these orders.
Online Support
Web
Phone Support
+1-888-454-2879 (Primarily for P1 clients)
Napa Office
Receiving wines and fulfilling orders
- Gliding Eagle Inc., 120 Tower Road #1, American Canyon, CA 94503
- M-F: 10am - 5pm. By appointment only for drop-offs; email hello@eagl.wine.
Business Hours
Monday - Friday, 9 am - 5 pm (PST) for Customer Service
Drop Off Monday - Friday 10 am - 5pm (PST) by appointment.
Weekly Operations
- Wine pick-ups from winery clients: Wednesday, typically.
- Wine ship-out: Monday, Tuesday, and Friday by 2 pm (PST)
US Holidays Observed
- New Year’s Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day