How do I contact you?
We have three types of clients who receive different priorities based on our business focus and available staff. Our core business focus is to support ultra-premium winery clients.
Our team is unique in the wine industry because of the specialization in multi-language support and knowledge in filing compliance with over 50 Customs globally.
- Priority 1: Winery clients on monthly subscription contracts receive priority support by email and phone. The typical response is within one business day.
- Priority 2: Wineries and wine merchants using the Intl DTC App software to place orders. Email support only. Best effort response, typically 1-3 business days.
- Priority 3: Private clients. Email Support only. Best effort response, typically within 4 business days, with likely additional delay in the busy season (Sept-Dec).
Phone (primarily for P1 clients)
Receiving wines and fulfilling orders
Gliding Eagle Inc., 120 Tower Road #1, American Canyon, CA 94503
In-Office and Remote Support
Monday - Friday, 9 am - 5 pm (PST)
Wine pick-ups from winery clients: Typically Fridays
Wine Ship-out: Monday, Tuesday, and Friday by 2 pm (PST)
US Holidays Observed
- New Year’s Day
- Martin Luther King, Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Christmas Day